Privacy policy

At GoLemons Ltd, we understand and respect the importance of your privacy. In this privacy policy, we explain how we collect data about you and your use of this website, how we use that data, who that data may be sent to, and how you can amend data you have submitted to us.

How do we collect data about you and your use of the website?

We ask you for personal information in a variety of circumstances:

- when you make a reservation or purchase something from our website or through our customer service team - by email, letter, fax, or on the phone;
- when you register with us, subscribe to our newsletter, enter competitions or register for promotions;

or

- when you take part in surveys or provide us with feedback.

To make GoLemons Ltd work even better for you, we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access GoLemons Ltd. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. For further information on cookies, we recommend you visit www.allaboutcookies.org
To establish how customers reach our site, we employ a third party to collect information through cookies. No personal information (i.e that can identify you) is collected during this process.

How do we use your data?

We may use your data for the following principal purposes:

- to provide you with the highest possible level of service (such as a special meals request) and to help you to get the best out of our website;

- to fulfil the bookings and purchases you have made through our website, and any other requests we receive from you;

- to contact you about changes to your itinerary eg. flight schedule changes, delays etc, or to send you useful information about your trip;

- to notify you about our products and services, special offers and promotions and any other marketing materials which we think may interest you. While this may include material about third party products from time to time, those third parties will not contact you directly (unless you subsequently ask them to!);

- for other administrative purposes and for internal analysis; and

- to occasionally participate as part of a survey or to get feedback
Normally we will contact you by email but we may occasionally contact you by mail, phone, fax or sms (mobile phone text messages).